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Quality Assurance Manager

An exciting opportunity has arisen at MidCo Care for an experienced and passionate Quality Assurance Manager, dedicated  to advancing a culture of high standards and continual improvement.

MidCo Care Limited (the Company) provides Home Care and Supported Living Services to adults. We work in partnership with the local authorities to provide the highest quality of care to adults who live in our services or in their own homes. The type of accommodation we typically provide for Supported Living Services is multi-occupancy homes located within communities. Our objective is to provide stimulating, homely environments for adults to meet their social and health needs, assisting them to live as far as is possible, independent lives

The Quality Assurance Manager will be responsible for overseeing the development, implementation, monitoring and management of quality assurance processes and compliance functions ensuring the organisation consistently adheres to quality standards set by the CQC.

You will lead a team or Quality Assurance and Compliance Officers and will report to senior management./

Duties and Responsibilities

• Monitor and report on the performance of systems and on care service provision
• Devise procedures to inspect and report quality issues, analyse and interpret new or updated regulations, legislation, guidelines, policies, and procedures, and consider their impact and the actions that need to be taken
• Work closely with Senior Management to develop and establish the Company’s quality procedures standards and specifications
• Manage all the quality compliance activities
• Carry out audits and inspections at the care services;
• Interpret new or updated regulations and guidelines, policies, and procedures as necessary and provide interpretation and consultation to the members of the Team with regards to all key areas
• Recommend and implement policies and procedure to improve performance;
• Provide regular reviews of stakeholders’ requirements support the organization to ensure that they are met
• Identify the lack of and /or improvements to policy and process, assess effectiveness of current policies and processes and recommend and implement required changes
• To engage, direct and support other management roles and individuals to contribute to the effectiveness of the quality management
• To assume accountability for the effectiveness of the quality management system
• To determine the capabilities of and constraints on, existing internal resources and what needs to be obtained from stakeholders
• To determine the risks and opportunities that need to be addressed
• To report on the performance of the quality management system and on opportunities for improvement

Skills and Qualities

• Competent in management and leadership
• Excellent written and verbal communication
• Ability to analyse, interpret and communicate  legislation
• Attention to detail
• Ability to multi-task and to work in a fast-paced environment
• An understanding of care sector legislation and CQC standards
• Passionate about care and committed to fostering a culture of excellence

Entry requirements

• One year relevant experience as a team leader or Senior Care worker role
• Completed or working towards an NVQ/QCF Level  4 or 5 in Leadership in Adult Social Care
• A degree-level (or equivalent) or equivalent qualification

The successful candidate will receive:

• Full on-the-job training
• Continued support from senior  management
• A competitive salary
• 28 days annual leave